The Underground

Address: 820 Hamilton St, Charlotte, NC 28206
Upcoming Events: 72 Events

What are the box office phone numbers?

Email: FillmoreCLT.info@livenation.com Phone Number: (980) 266-6460

When is the box office open?

The box office at The Underground is open on-day-of-show only, approximately two hours before doors open. If you'd like to purchase tickets, please visit us at www.livenation.com.

What payment types are accepted?

Visa, Mastercard, Discover, American Express

What are the will call rules?

Located at the Box Office. Tickets can be picked up after they have been verified by Ticketmaster. All guests picking up a ticket from Will Call must present a valid form of photo ID. The name on the ID must match the name on the guest list or ticket request.

What are the parking options at The Underground?

The NC Music Factory has a parking lot located across the street from the venue just past the AvidXchange building. They may charge parking fees. These fees may vary and are NOT venue fees.

Is there accessible seating?

The Fillmore + The Underground strives to make our venue and live experiences inclusive and accessible to everyone. For more questions, or information not mentioned below, please contact us before your visit. Our box office is open show day only, starting approximately two hours before doors open.

What are the general rules of The Underground?

Bags up to 12" x 6" x 12" are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search. No laser pointers, weapons, or animals except service animals. Smoking is NOT permitted. Camera Policy: Personal cameras are allowed in the venue. Flash photography, video and removable lens cameras are not permitted without venue approval. No re-entry allowed.

Are children allowed?

Unless otherwise noted, most shows are all ages. Age restricted shows will be notated under 'More Info' when purchasing tickets on LiveNation.com. All patrons regardless of age must have a ticket to enter the facility. 18+ or 21+ shows will require a valid ID.

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